Shipping policy

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Free Shipping

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We offer free standard shipping on all orders placed on our website. This means you won't incur any additional shipping charges for the delivery of your items within our standard delivery zones.

 

Shipping Zones

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We currently provide free shipping to the following geographic regions:

• Unites States *more coming soon*

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Delivery Times

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While we strive to get your order to you as quickly as possible, please keep in mind that delivery times can vary depending on several factors, including your location and the availability of the items you've ordered. Here are some general guidelines:

• Standard Shipping: Our standard shipping option typically takes 5-7 business days to deliver your order within our free shipping zones. Please allow for additional time for processing and handling.

 

Order Processing

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Orders are typically processed within 1 business day after your payment is confirmed. Once your order has been processed and shipped, you will receive a tracking number via email so you can monitor the status of your delivery.

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Tracking Your Order

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You can track the status of your order by using the tracking number provided in your shipping confirmation email. This will allow you to see real-time updates on the location and estimated delivery date of your package.

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Contacting Customer Support

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If you have any questions or concerns about your order's shipping status or delivery, please don't hesitate to contact our customer support team at contact@sparkseamoss.com. We're here to assist you and ensure that your shopping experience is enjoyable.

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Shipping Address

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Please make sure to provide accurate and complete shipping information during the checkout process to avoid any delays or mis-deliveries. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.

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Returns and Exchanges

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At Spark Wellness, we are committed to providing you with high-quality products and an exceptional shopping experience. As part of our commitment to quality, please be aware that all sales are final. We do not accept returns or offer refunds for any reason other than the receipt of damaged or defective products.

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Exchanges for Damaged or Defective Products

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If you receive a damaged or defective product, please contact our customer support team at contact@sparkseamoss.com within 5 days of receiving your order. To expedite the exchange process, please provide the following information:

1. Your order number.

2. A description of the damage or defect.

3. Clear photographs or videos of the damaged or defective item(s).

Our customer support team will review your request and provide instructions for the return and exchange process if your request meets the criteria for a valid exchange. Please follow these instructions carefully to ensure a smooth exchange process.

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Conditions for Exchanges

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To be eligible for an exchange due to a damaged or defective product, the following conditions must be met:

1. The request for an exchange must be made within 5 days of receiving your order.

2. The product must be in its original packaging and include all accessories, tags, labels, and documentation that were originally included.

3. The product must not have been used, altered, or damaged by the customer.

Once your return is received and inspected, we will notify you of the approval or rejection of your exchange request. If your request is approved, we will process the exchange for a replacement product of the same type and value.

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Shipping Costs for Exchanges

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We will cover the shipping costs for the return of the damaged or defective product and the shipment of the replacement product. We will provide you with a prepaid shipping label for the return. Please ensure that you follow our return instructions to utilize this label